Getting More and More Infuriating: Connecting to a Customer Service Agent.jpg (Etoland, opens in a new window)

This post criticizes customer service that routes you through an AI counselor before a human, and reports New York's push to fine firms that trap people in AI chatbot loops, saying Korea urgently needs such a law. On Etoland (opens in a new window) and Bobaedream (opens in a new window), many people sympathized with the frustration of being bounced around in endless loops and AI counseling. On Ruliweb (opens in a new window), anger kept coming over poor AI counselor performance and voice recognition, and over methods that block connections to human counselors.